Microsoft Office 2010 Technology Guarantee: FAQ

The Microsoft Office 2010 Technology Guarantee (“Tech Guarantee”) is a program designed to ensure that customers who purchase Office 2007 in the months before Office 2010 is available can receive an upgrade to Office 2010. Customers who purchase and activate a qualifying Office 2007 product (with or without a new PC) between March 5, 2010, and September 30, 2010, may be eligible to upgrade their qualifying Office 2007 product to a corresponding Office 2010 product when it is available.

The Office 2010 Tech Guarantee eligibility verification and ordering process takes place online so Internet access is required in order to verify eligibility and to request the 2010 upgrade. Customers who choose to download the upgrade will not be charged. Customers may also be able to order a disc for a fee.

You must first purchase a qualifying Office 2007 product (with or without a new PC) between March 5, 2010, and September 30, 2010, from Microsoft or an authorized reseller. Once you’ve purchased Office 2007, you must activate the qualifying Office 2007 product by September 30, 2010. You should also keep your Office 2007 dated sales receipt as proof of purchase until you request and redeem your upgrade, as this may also be requested by Microsoft to confirm your eligibility.

When Office 2010 is available in your language and country, you can return to www.office.com/techg to request and redeem your Office 2010 Tech Guarantee upgrade. You will be required to confirm your date of purchase, enter your Office 2007 Product ID, and create a Windows Live ID if you do not already have one. Additional information may be required. Microsoft’s online validation system will confirm whether you are eligible for the upgrade and determine the corresponding Office 2010 product.

You can then download your Office 2010 upgrade immediately at no additional cost, or you may be able to order a DVD for an additional cost. Please allow 4-6 weeks for delivery of the DVD.

No. The Microsoft Tech Guarantee program is available only for the following product languages.

• Brazilian
• Chinese Traditional
• Chinese Simplified
• Czech
• Danish
• Dutch
• English/International English
• Finnish
• French
• German
• Greek
• Hebrew
• Italian
• Japanese – more information
• Korean
• Norwegian
• Polish
• Portuguese
• Spanish
• Swedish
• Russian
• Turkish

Note: The language of the qualifying Office 2007 purchase will determine the language of the Office 2010 product.

You must purchase a qualifying Office 2007 product in order to be eligible for the Tech Guarantee and have access to the Internet. If you are eligible for the Tech Guarantee, you can download your upgrade at no additional cost or you may be able to order a DVD for a fee. Please allow 4-6 weeks for delivery of the DVD.

A qualifying Office 2007 product must be purchased, installed and activated between March 5, 2010, and September 30, 2010. You must request your Tech Guarantee no later than October 31, 2010.

Unfortunately, Microsoft is not able to grant an extension for the Office Technology Guarantee.

Below is a list of the eligibility requirements:

• Offer valid on qualifying Microsoft Office 2007 products purchased and activated between March 5, 2010, and September 30, 2010.
• The Tech Guarantee upgrade must be requested by October 31, 2010. Requests made after this date will not be accepted.
• This offer is only for customers who purchase new, genuine, qualifying Office 2007 product from Microsoft or an authorized reseller. eBay sellers or sellers reselling used product are not authorized retailers.
• This offer is not valid for volume license customers, customers with Not-For-Resale or promotional product, customers who purchase Office 2007 through the Home Use Rights or Student Select programs. Note that Student Select has a separate offer for upgrading to Office 2010. Details are available at www.microsoft.com/student/techg
• Internet access is required. The Tech Guarantee verification and redemption process occurs online. Customers can choose to order physical media for a fee, but this order must be submitted online.
• Customers will be required to activate their Office 2007 product between March 5, 2010, and September 30, 2010.
• Customers will be required to confirm their purchase date and enter a valid Office 2007 Product ID in order to redeem the Tech Guarantee – the purchase date must be between March 5, 2010, and September 30, 2010. You may also be required to provide proof of purchase, so keep your Office 2007dated sales receipt or other proof of purchase and your Office 2007 25 character Product Key until you redeem your upgrade offer.
• Customers are limited to one Office 2010 product for each corresponding qualifying Office 2007 product purchase.
• Customers are limited to twenty-five Office 2010 Tech Guarantee upgrades per person.
• Offer applies only to initial purchases or acquisitions of qualifying Office 2007 product.
• See full list of the Office 2007 products that qualify for the Tech Guarantee and those that do not qualify.
• No refunds or returns on software downloaded and/or ordered on disc through the Office 2010 Tech Guarantee program.
• Tech Guarantee availability varies by language, based on language-specific Office 2010 product release dates. Offer is not available in all languages. See list of eligible languages
• Program requires Windows Live ID

Microsoft reserves the right to deny and/or disregard any upgrade request deemed in Microsoft's sole discretion to be false or fraudulent. Microsoft is not responsible for late requests. Fraudulent submission of multiple requests and/or providing false information disqualifies this request.

If you meet the program eligibility requirements, you may get a corresponding Office 2010 product for each qualifying Office 2007 product; limit twenty-five Office 2010 Tech Guarantee upgrades per customer.

• The Office 2007 qualifying product can only be upgraded to the same language version of the Office 2010 Tech Guarantee upgrade.
• Version upgrades, Academic versions and Military Appreciation products are all eligible for the Tech Guarantee.
• Customers who purchased Office Standard 2007 Military Appreciation Edition will receive Office Home and Business 2010, but will still be entitled to up to 3 installations for household use, for non-commercial use only. The software may only be transferred in accordance with military exchange service policies and regulations.
• Customers who are upgrading from Office Small Business 2007, Office Standard 2007 Academic, and Office Professional 2007 to Office Professional 2010 will gain a program. More information.
• Customers who are upgrading from Office Basic 2007 and Office Standard 2007 to Office Home and Business 2010 will gain a program.
• Customers who are upgrading from Office Ultimate 2007 to Office Professional 2010 will not receive 2010 upgrades for every application. More information.
• Customers who have Outlook with Business Contact Manager 2007 as a standalone product or in an Office 2007 suite will be able to download Business Contact Manager 2010 separately at no additional cost. More information.

*Office Standard 2007 Military Appreciation Edition will receive Office Home and Business 2010. More information.

The following Office products are not eligible for the Tech Guarantee

• Groove 2007
• InfoPath 2007
• SharePoint Designer 2007
• Small Business Accounting, Accounting Professional or Accounting Express
• Communicator 2007
• Trial versions of Office
• Office 2008 for Mac is the current version of Office for Mac users and is not a qualifying product for this Tech Guarantee upgrade. More information.
• Office 2003 or older versions are also not eligible.

It depends. If you purchased through the Student Select program, you are not eligible to download this online upgrade. However, the retailer where you purchased Office 2007 may choose to provide a similar tech guarantee offer directly. Please return to the retailer to learn about and redeem your Tech Guarantee offer. Tech Guarantee program details, eligibility and cost of the upgrade may vary from retailer to retailer. For additional information see www.microsoft.com/student/techg.

If you purchase and activate a qualifying Office Home and Student 2007 suite between March 5, 2010 – September 20, 2010 you can upgrade to Office Home and Student 2010. You can download Office Home and Student 2010 at no additional cost or order a DVD for a fee and you will be provided one Office 2010 Product Key that will enable you to install Office Home and Student 2010 on up to three computers in a single household.

If you purchased your PC from an authorized reseller between March 5, 2010, and September 30, 2010, activated Office 2007 by September 30, 2010, and meet the other eligibility requirements you are eligible for the Tech Guarantee. Trial versions of Office 2007 are not eligible.

Yes. You may upgrade up to twenty-five (25) Office 2007 qualifying products if you meet the other eligibility requirements. For example, if you purchased Office Home and Student 2007 and Office Visio 2007, you can request the Tech Guarantee upgrade for both if you meet all other eligibility requirements.

If you received your copy of Office 2007 from your employer and your employer is a Volume Licensing customer, the product is not eligible. The Tech Guarantee is not available for volume license customers and employees. If your copy of Office 2007 was purchased from an authorized reseller and meets the program eligibility requirements you are eligible for the Tech Guarantee. Please check with your system administrator for further information about your employer’s Microsoft license agreement.

No. Office 2007 product that is purchased through the Home Use program is not eligible for the Office 2010 Tech Guarantee.

No. Your Office 2007 product is not eligible for the Office 2010 upgrade.

No. Secondary purchases such as those on eBay or Craigslist are not eligible for the Office 2010 upgrade.

To be eligible for the Office 2010 Technology Guarantee you must purchase and activate your qualifying Office 2007 product between March 5, 2010, and September 30, 2010. Unfortunately, we cannot allow customers to receive the Office 2010 upgrade for purchases outside of these dates.

Activation of your Office 2007 product is required in order to obtain your Product ID which will be used to determine the correct corresponding Office 2010 product.

To be eligible for the Tech Guarantee program, you must purchase and activate a qualifying Office 2007 product between March 5, 2010, and September 30, 2010. When you start your Office 2007 program for the first time after installation, you will be prompted to enter your 25-character Product Key if you have not already done so during Setup. You can then either activate your software using the Internet or the telephone. Learn more

The Product ID is a unique identification number to each Microsoft office 2007 system license and is verified during product activation. Your Product ID will be required to redeem your Office 2010 upgrade.

Your Product ID is specific to your 2007 Microsoft Office license and is verified during product activation. After it has been activated, the Product ID for your Office program is located on the “About Microsoft Office Program” window that looks similar to the following:

To find the Product ID for a specific Office application, follow the directions below.

Access

1. Click the Microsoft Office Button , and then click Access Options.
2. Click Resources, and then click About.

Excel

1. Click the Microsoft Office Button and then click Excel Options.
2. Click Resources, and then click About.

OneNote

• On the Help menu, click About Microsoft Office OneNote.

Outlook

• On the Help menu, click About Microsoft Office Outlook.

PowerPoint

1. Click the Microsoft Office Button , and then click PowerPoint Options.
2. Click Resources, and then click About.

Project

• On the Help menu, click About Microsoft Office Project.

Publisher

• On the Help menu, click About Microsoft Office Publisher.

Visio

• On the Help menu, click About Microsoft Office Visio.

Word

1. Click the Microsoft Office Button , and then click Word Options.
2. Click Resources, and then click About.

No. You will not have to uninstall Office 2007 programs.

A Product Key is a 25-character code that you need to install and activate your Office 2007 product. Once you have activated your Office 2007 qualifying product you can get your Product ID.

Your Office 2007 Product Key is 25 ― characters and you may be able to find the Product Key for a full version in more than one location, depending on how it was obtained (CD/DVD, downloaded, subscription, or preinstalled by the computer manufacturer, system builder, or reseller). To find the Product Key for a full version, check the following locations:

1. Sticker on the CD case or other packaging.
2. Certificate of Authenticity.
3. Confirmation e-mail message that was received from an online purchase.
4. Sticker on the computer.
5. Documentation or user manual included with your computer.

More information

If you cannot locate your Office 2007 Product Key, there are different actions to take depending on where you purchased Office 2007. If you purchased Office 2007 as an electronic download through an online store, please contact the online store for your Product Key. If you purchased Office 2007 at a retail store, please contact Microsoft support. If Office 2007 came preloaded on your computer, look at the Office user materials that came with your PC for the Product Key.

First, you must activate your qualifying Office 2007 product between March 5, 2010, and September 30, 2010. When Microsoft Office 2010 is available in your product language, return to www.office.com/techg to start the Tech Guarantee redemption process.

You have two choices when redeeming your Tech Guarantee. You can either download Office 2010 at no additional cost or, depending on your language and market, you may be able to order a DVD for a fee. Please allow 4-6 weeks for delivery of the DVD.

1. Locate your 25-character Product Key found in your product package or confirmation email. You must have a valid, activated Office 2007 Product Key to install and activate your downloaded software.
2. Go to www.office.com/techg.
3. Click the Request Office 2010 Upgrade Now button.
4. When prompted, enter your Product ID and follow the on-line instructions. Find your Product ID.
5. Select to download your software or order a DVD. If you order a DVD a fee will apply.
6. When prompted enter your Windows Live ID or create a new Windows Live ID account.
7. Once you complete the process you will be presented with a link to download your software. You will also receive a confirmation email with a link to the download.
8. To download, click the “DOWNLOAD NOW” button to start the download process.
9. Save the file to your desktop. Do not change the file name.
10. Once downloaded to your computer, click the file icon on your desktop to install your software.
11. Open Microsoft Office. Click Windows Start, click All Programs, click Office 2010, and then click Microsoft Word (or other Office application).

Note: If you did not opt to have automatic activation during the setup process you will need to activate your software. If so, enter your Office 2010 Product Key when prompted and follow the on-screen instructions to activate Office.

You can use Office 2010 up to twenty-five times before you are required to activate your new license.

If your Product ID is not accepted, please verify that you have entered your Product ID correctly. If the system is still not able to validate your Product ID please contact customer support.

A Product Key is a 25-character code that comes with your Microsoft Office 2010 upgrade. The Product Key allows you to install and activate Office 2010 on your PC.

Your Office 2010 Product Key will be provided to you during the Office 2010 upgrade process via the Confirmation Page. You will also receive an e-mail confirmation with your Office 2010 Product Key. You also can find your product key by signing into your Windows Live account.

After downloading the file to your desktop, double-click the downloaded file to begin the installation process. Follow the on-screen instructions to install and activate Office 2010.

No. You do not need to uninstall Office 2007 or the Office 2007 trial prior to installing Office 2010.

The number of licenses your Office 2007 product has will determine the number of licenses for your Office 2010 upgrade and how many PCs on which you can install Office 2010. If your version of Office 2007 allows you to install Office on more than one PC then go to your Windows Live online account from that PC, login with your Windows Live ID and download the Office 2010 upgrade to that PC. Enter your Office 2010 Product Key to activate the software on the PC.

Three Office 2010 suites are available: Microsoft Office Professional 2010, Microsoft Office Home and Business 2010, and Microsoft Office Home and Student 2010. Get more information about Office 2010.

Microsoft Office Professional 2010

Includes:

• Microsoft Word 2010
• Microsoft Excel 2010
• Microsoft PowerPoint 2010
• Microsoft OneNote 2010
• Microsoft Outlook 2010
• Microsoft Access 2010
• Microsoft Publisher 2010

Microsoft Office Home and Business 2010

Includes:

• Microsoft Word 2010
• Microsoft Excel 2010
• Microsoft PowerPoint 2010
• Microsoft OneNote 2010
• Microsoft Outlook 2010

Microsoft Office Home and Student 2010

Includes:

• Microsoft Word 2010
• Microsoft Excel 2010
• Microsoft PowerPoint 2010
• Microsoft OneNote 2010

The following programs are not eligible for a 2010 upgrade, even if they are included in your Office 2007 suite:

• Groove 2007
• InfoPath 2007
• SharePoint Designer 2007
• Small Business Accounting, Accounting Professional or Accounting Express
• Communicator 2007

Office 2010 will not uninstall these programs. If your Office 2007 suite includes these programs and you want to continue using them after you upgrade to Office 2010, do not uninstall them before you install Office 2010.

Customers who have an Office 2007 suite that includes Outlook with Business Contact Manager will be able to download Business Contact Manager 2010 separately at no additional cost.

No. Office 2010 does not require you to install any Office 2007 Service Packs.

Your Office 2010 upgrade is determined by your qualifying Office 2007 product. In some instances your Office 2007 product may not map directly to an Office 2010 upgrade because the applications in the suite may have changed. Please refer to the qualifying Office 2007 and Office 2010 upgrade chart to verify if your upgrade is correct. If your upgrade is not correct please contact customer service.

No. The language of the qualifying Office 2007 purchase will determine the language of the Office 2010 upgrade.

The redemption process for the Office 2010 upgrade requires a Windows Live ID. For your convenience, the upgrade Product Key will be associated with your Windows Live ID, so we can e-mail your Office 2010 Product Key to you after your order is complete. Additionally, if you misplace your Product Key in the future, you will be able to access your Office 2010 Product Key(s) from within your Windows Live ID account.

If you cannot access your Windows Live ID please verify your username and password. If you still cannot access your account, contact Microsoft customer support.

No. There are no refunds or returns on software received through the Microsoft Office 2010 Technology Guarantee program. This policy applies both to downloaded software and/or physical media a customer may have ordered.

If you ordered a DVD please allow 1-2 weeks for delivery.

If you are experiencing problems in downloading Office 2010 or ordering a DVD, contact support.

• For online store purchases, downloads, or product key questions, contact Microsoft Online ESD Support.
• If you purchased Office 2007 from a retail store, for technical assistance, including software installation/un-installation, product activation product use, please contact Microsoft.
• If you purchased a computer with Office 2007 pre-installed, for technical assistance, including software installation/un-installation, product activation product use, please contact the manufacturer of your PC.
• If you have questions regarding the redemption and DVD order process, see the FAQ.

To order a backup DVD from this site follow the same steps as downloading the software. Please allow 1-2 weeks for delivery.

Internet access is required because the Tech Guarantee verification and redemption process occurs online. Customers can choose to order physical media for a fee, but the order must be submitted online.

Review the Office 2010 system requirements to determine if your PC has the necessary requirements.

Yes. Office 2010 is compatible with Windows Vista, Windows XP, and Windows 7. See the Office 2010 system requirements for additional information.

Yes. 64-bit Office 2010 product upgrades are available. However we strongly recommend most users install 32-bit version of Office 2010 on both 32 and 64-bit Operating Systems because currently many common add-ins for Office will not function in the 64-bit edition. The 64-bit installation of Microsoft Office 2010 products is available for users who commonly use very large documents or data set and need Excel 2010 programs to access greater than 2GB of memory. There may be technical issues with the 64-bit version and in order to install a 64-bit version of Office 2010 product users must have a 64-bit supported operating system on their PC.

If your question is not answered and you still have questions, please send email to contact Microsoft support.